Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use our financial management services.
Introduction and Scope
morqevianus operates under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). This policy explains how we collect, use, store, and protect your personal information when you interact with our financial management communication services.
This policy applies to all personal information we collect through our website, mobile applications, customer service interactions, and any other touchpoints where you engage with morqevianus's services. By using our services, you acknowledge that you have read and understood this privacy policy.
We're committed to transparency about our data practices. If something isn't clear, please reach out to our privacy team – we're here to help you understand exactly how your information is handled.
Information We Collect
Personal Information You Provide
When you register for our services or use our platform, we collect information that you voluntarily provide to us:
- Contact details including name, email address, phone number, and postal address
- Financial information necessary for our communication services, such as account preferences and communication settings
- Professional information including job title, company details, and industry sector
- Communication preferences and service customisation choices
- Feedback, survey responses, and customer service communications
Automatically Collected Information
Our systems automatically collect certain information to improve service delivery:
- Device information including IP address, browser type, and operating system
- Usage patterns such as pages viewed, features used, and session duration
- Location data (general geographic region only, not precise location)
- Technical logs for security and performance monitoring
How We Use Your Information
We use your personal information for specific, legitimate business purposes that benefit both you and our service delivery:
| Purpose | Legal Basis | Information Used |
|---|---|---|
| Service delivery and account management | Contract performance | Contact details, account preferences |
| Customer support and communication | Legitimate business interest | Contact information, service history |
| Service improvement and development | Legitimate business interest | Usage data, feedback |
| Security and fraud prevention | Legal obligation | Technical logs, device information |
We don't use your information for automated decision-making that significantly affects you. Any communication preferences or service recommendations are based on your explicit choices or general usage patterns, not automated profiling.
Information Sharing and Disclosure
We maintain strict controls over who can access your personal information. We never sell your data to third parties, and we only share information in these specific circumstances:
Service Providers and Partners
We work with carefully selected third-party service providers who help us deliver our services. These include:
- Cloud hosting providers for secure data storage and processing
- Communication service providers for email and messaging services
- Analytics providers to understand service performance
- Payment processors for subscription and billing management
All service providers are bound by strict contractual agreements that limit their use of your information to the specific services they provide to us.
Legal Requirements
We may disclose your information when required by Australian law or when we believe disclosure is necessary to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety, or that of our users
- Investigate potential fraud or security breaches
- Respond to emergency situations involving personal safety
Data Security and Protection
Protecting your information is fundamental to everything we do. We implement multiple layers of security to safeguard your data:
Our security measures include encryption in transit and at rest, regular security audits, employee access controls, and continuous monitoring for potential threats.
Technical Security Measures
- 256-bit SSL encryption for all data transmission
- Encrypted storage with regularly updated security protocols
- Multi-factor authentication for system access
- Regular penetration testing and vulnerability assessments
- Secure development practices and code reviews
Administrative Security Controls
- Strict employee access controls based on job requirements
- Regular security training for all staff members
- Incident response procedures for potential data breaches
- Regular review and updating of security policies
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights:
Access and Correction
You can request access to the personal information we hold about you at any time. We'll provide this information within 30 days of your request. If you find any information is incorrect or outdated, you can ask us to correct it immediately.
Data Portability
You can request a copy of your personal information in a structured, commonly used format. This makes it easier for you to transfer your information to another service provider if you choose to do so.
Deletion and Restriction
You can request that we delete your personal information, subject to certain legal and operational requirements. You can also ask us to restrict processing of your information in specific circumstances.
How to Exercise Your Rights
To make any of these requests, simply contact our privacy team using the details provided at the end of this policy. We'll respond promptly and work with you to address your concerns.
Data Retention and Deletion
We only keep your personal information for as long as necessary to provide our services and meet our legal obligations:
| Information Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of service plus 2 years | Service delivery and support |
| Communication records | 3 years from last interaction | Customer support and legal compliance |
| Usage and technical logs | 12 months | Service improvement and security |
| Financial records | 7 years | Australian taxation requirements |
When we delete your information, we ensure it's completely removed from our active systems. Some information may persist in backups for a limited time, but these backups are encrypted and automatically deleted according to our data lifecycle policies.
International Data Transfers
While we primarily store and process your information within Australia, some of our service providers may process data in other countries with adequate privacy protections:
Transfer Safeguards
When we transfer data internationally, we ensure appropriate safeguards are in place:
- Countries with adequate privacy protections as recognised by Australian law
- Contractual agreements that require the same level of protection as Australian privacy law
- Regular audits of international service providers
- Encryption and security measures for all transferred data
You can request more specific information about where your data is processed by contacting our privacy team.
Changes to This Policy
We review this privacy policy regularly to ensure it remains accurate and up-to-date. When we make significant changes, we'll notify you through your preferred communication channel and update the "last modified" date at the top of this policy.
For minor updates that don't affect how we handle your personal information, we'll simply update the policy and post the changes on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Major changes to data collection, use, or sharing practices will always be communicated directly to you with at least 30 days' notice before implementation.
Privacy Contact Information
We're committed to addressing your privacy concerns promptly and transparently. Our privacy team is available to help with questions, concerns, or requests related to your personal information.
If you're not satisfied with our response to your privacy concern, you can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.